Refund & Returns Policy

Return Eligibility

Products may be eligible for return or replacement when there is a genuine issue with the order or product received. To help us process your request quickly, the item should meet the applicable conditions below.

• The return request is submitted within 7 days of delivery.
• The product was received damaged, defective, incorrect, or incomplete.
• The product is unused and remains in its original condition where reasonably possible.
• Original packaging, accessories, tags, manuals, or other supplied components are available where applicable.
• Proof of purchase, order number, or invoice is provided.

When Can You Request a Return?

We generally consider return or replacement requests for the following situations:

• Damaged on Delivery: The item arrives physically damaged or unusable.
• Defective Product: The product has a manufacturing or functional defect that prevents normal use.
• Incorrect Item: You received an item different from the product ordered.
• Incomplete Order: An item, component, quantity, or essential accessory is missing from the delivered order.

Items That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, condition, customization, hygiene considerations, or because they have been used after delivery.

• Products that have been used, damaged, altered, or mishandled after delivery.
• Items returned without their applicable original packaging or components.
• Products damaged because of incorrect use, storage, installation, or handling by the customer.
• Items specifically identified as non-returnable on their product listing or at the time of purchase.
• Returns based only on a change of mind may not qualify for a refund or replacement.

How to Request a Return

If you believe your order qualifies for a return or replacement, contact our team with your order details and a clear description of the issue.

Inspection & Approval

Once a return request is received, AF Enterprises may inspect the product and the reported issue before approving a return, replacement, or refund.

Approval depends on the condition of the item, the reason for the return, the available evidence, and the applicable product conditions. We may request photographs or videos before arranging the next step.

Replacement Policy

Where an item is confirmed to be defective, damaged, incorrect, or incomplete, AF Enterprises may offer a replacement subject to product availability.

If the exact product is unavailable, our team may discuss an appropriate alternative or refund option with you, depending on the circumstances of the order.

Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.

Refunds are processed only after the return request has been reviewed and approved. Delivery or return-related charges may be treated separately depending on the reason for the return.

Return Shipping

If the return is caused by a confirmed damaged, defective, incorrect, or incomplete order, AF Enterprises will advise you about the applicable return process and shipping arrangements.

For requests that do not qualify under our return conditions, return shipping or other related costs may be the customer's responsibility. Please contact us before dispatching any return package.

Damaged Packages & Delivery Issues

If your parcel appears damaged when delivered, please inspect the package and contact us as soon as possible. Where possible, keep the packaging and product in the condition in which they were received until our team has reviewed the issue.

Providing clear photographs of the outer packaging and the product can help us assess delivery-related damage more efficiently.

Frequently Asked Questions